Q: Can I cancel my order?
A: After placing your order, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
Q: What forms of payment do you accept?
A: We accept payment via major Debit and Credit Cards such as American Express, Diners Club, MasterCard, JCB, and Visa.
Q: Can I track my order?
A: Yes! Once your order is shipped, you will receive an email with a tracking number that you can use to track your package’s progress.
Q: What is your return policy?
A: We offer a 30-day return policy for all unused and unopened items. Please visit our return policy page for more information.
Q: How can I contact customer support?
A: You can reach our customer support team by emailing support@medshopdirect.com or by using the contact form on our website. We strive to respond to all inquiries within 24 hours.
Q: Do you offer discounts for bulk orders?
A: Yes! We offer bulk order discounts. Please contact us for more information.
CONTACT INFORMATION:
Trade name: MedShop Direct
Tax registration number (EIN): 99-2219747
Phone number: +1 (832) 908-9980
Email: support@medshopdirect.com
Physical address: 1801 Main St #1300, Houston, TX 77002, United States