Our shipping policy states that any orders placed after 3:00 PM CST (GMT- 06:00) will be shipped on the subsequent business day.
What is the estimated arrival time for my order?
We (medshopdirect.com) process and ship orders 48-72 hours after order is placed. The estimated delivery time for your order will vary based on your location. Generally, you can expect to receive your order within 5-8 business days or sooner. Please note that business days exclude weekends and major US holidays.
Shipping cost
We (medshopdirect.com) offer Free Shipping on all orders within the 48 contiguous states. Note: Alaska and Hawaii are not in the 48 contiguous states, as of now we do not ship to Alaska and Hawaii
Where does my order ship from?
Your order will be shipped from our distribution centers located in 1801 Main St #1300, Houston, TX 77002, United States
Please view the states we ship Free to:
Alabama, Arizona, Arkansas, California, Colorado, Connecticut,
Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky,
Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi,
Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey,
New Mexico, New York, North Carolina, North Dakota,
Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina,
South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington,
West Virginia, Wisconsin and Wyoming.
Currently we do not export internationally nor fulfill orders outside of the
mentioned 48 states.
What else do I need to know?
Modifications to Orders:
You can modify or cancel your order without any charges, provided it has not been shipped yet. To make cancellations or changes, please ensure they are requested before 3:00 PM CST (GMT- 06:00).
To ensure a smooth transaction, kindly review and verify all shipping details before finalizing your purchase. Within 10-15 minutes of placing your order, you will receive an email confirming the details.
If you need to cancel your order or notice any incorrect information in the confirmation email, please reach out to us immediately. Provide your order number or the email used during the purchase along with the correct information.
Please note that once you receive a shipping notification, which includes the label being printed, we won't be able to accommodate any modifications or cancellations to your order. Be sure to check your Junk/SPAM folder for any shipping notifications.
Delivery Guarantee:
We assure you that your shipment will be delivered within the promised timeframe, except in cases where delays occur due to circumstances beyond our control. Please note that shipping and handling costs, including duties or taxes, cannot be refunded. Factors that may cause delays, but are not limited to, include adverse weather conditions, natural disasters, civil disruptions, holidays, carrier interruptions, and delays caused by customs or local government authorities.
Refused packages:
In the event that your package is declined or returned to us (marked as 'Return to Sender'), you will bear the responsibility for the return shipping expenses. Furthermore, declined packages may incur additional fees, which will be deducted from any eligible refunds after the package is successfully returned to our facility.
For any questions please email support@medshopdirect.com