We don't just ship boxes; we deliver peace of mind. From our warehouse to your bedroom, our white-glove service handles the heavy lifting, assembly, and testing.
Featured in Business Insider, World Healthcare Report, & Associated Press among other outlets.
Step-by-step timeline of your order
Your order is confirmed and prepared for shipment from our warehouse. For orders received before 3:00 PM Central Standard Time, processing begins the same business day.
1 – 2 business daysYour order leaves our warehouse and travels to the specialized White Glove facility.
4 – 6 business daysYour order arrives at the White Glove facility where it is inspected and prepared for final delivery.
2 - 3 business daysThe White Glove team will contact you directly to schedule your delivery appointment at a time that works for you.
Included in step 3Your product is delivered with White Glove service on the agreed date. May occasionally extend to 8 business days depending on scheduling and logistics.
5 – 6 business daysCustom-made beds: Models IC222, IC333, IC333 Extra Long, and Supernal 5 require 12 to 14 additional business days in production prior to shipping, as they are manufactured to order at our production facility. This production time is added before standard shipping begins.
MedShop Direct actively monitors every order and escalates on your behalf if anything falls outside the expected timeframe. We've got you covered every step of the way.
Standard shipping for medical beds or heavy lifts sometimes is a nightmare for customers.
Fast and reliable.
Your equipment is delivered to the first dry area of your home (garage or front door). Ideal for those who have help available for unboxing and setup.
Timing: 6–10 Business Days
Total convenience.
Let professionals do the work. They coordinate a scheduled appointment to:
Timing: 12–16 Business Days
You’ll stay informed every step of the way. We’ll send you an email confirmation the moment your item ships.
To guarantee quality, your order goes to a certified White Glove Agent first. They perform a professional inspection to ensure everything is in perfect condition. After passing inspection, the agent will call you to coordinate a convenient arrival window for white-glove setup in your home.
The logistic team is standing by to ensure a smooth delivery to your doorstep.
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