Shipping

FREE GROUND SHIPPING

Ships to: Lower 48 contiguous states in the United States
Ships via: FedEx, UPS, or Motor Freight
Standard 5-8 Day Shipping
All orders after 3pm CST will be processed the following day

Once your order is placed, we will pre-authorize your credit card and you should receive a confirmation that your item has shipped within 5-8 business days with a tracking number. In the event there will be a delay we will reach out to you with a timeline. If you do not hear from us within that time please email us at support@medshopdirect.com

Please view the states we ship Free to:
Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New York, Pennsylvania, New Jersey, Delaware, Maryland, Virginia, West Virginia, North Carolina, South Carolina, Georgia, Florida, Alabama, Mississippi, Tennessee, Kentucky, Ohio, Indiana, Illinois, Michigan, Wisconsin, Minnesota, Iowa, Missouri, North Dakota, South Dakota, Nebraska, Kansas, Montana, Wyoming, Colorado, New Mexico, Washington, Oregon, California, Nevada, Utah, Idaho, Arizona, Oklahoma, Texas, Arkansas, Louisiana.

Currently we do not export internationally nor fulfill orders outside of the
mentioned 48 states.

Returns

Once you receive your item, please take images and immediately contact us if it arrived damaged. This will give us an opportunity to open a case with the shipping company and/or the product manufacturer.

If you are certain you want to return an item, note there is a minimum 20% restocking fee. You will also be responsible for return shipping fees and the 2.9% processing fees. Any amount remaining will be returned to you to your original form of payment and the time can depend on your bank and this usually does not take more than 10 business days. All returns must be initiated within 30 days.

For custom beds from manufacturer Icare note that returns are not possible. To initiate a return, contact us at Support@medshopdirect.com and/or call us at 833-499-4450. You can expect a response to your email within 1-2 business days, and a call back on the following business day within business hours if we missed your call.

Please note business hours are Monday - Saturday 9AM to 6PM CST.

WE PRICE MATCH

If you find a better price anywhere let us know and we will price match. Prices must include shipping.

White Glove Delivery

Hospital Beds and mattresses installed in your room of choice for a low flat fee of $295. This adds 3-5 business days to your scheduled delivery.