Contact us
1801 Main Street Ste 1300 Houston, TX 77002
Fully Electric Trendelenburg Home Hospital Bed – Transfer Master Supernal 5
Shipping
FREE GROUND SHIPPING
- Ships to: Lower 48 contiguous states in the United States
- Ships via: FedEx, UPS, or Motor Freight
- Standard 5-8 Day Shipping
- All orders after 3pm CST will be processed the following day
Once your order is placed, we will pre-authorize your credit card and you should receive a confirmation that your item has shipped within 5-8 business days with a tracking number. In the event there will be a delay we will reach out to you with a timeline. If you do not hear from us within that time please email us at support@medshopdirect.com
Please view the states we ship Free to:
Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New York, Pennsylvania, New Jersey, Delaware, Maryland, Virginia, West Virginia, North Carolina, South Carolina, Georgia, Florida, Alabama, Mississippi, Tennessee, Kentucky, Ohio, Indiana, Illinois, Michigan, Wisconsin, Minnesota, Iowa, Missouri, North Dakota, South Dakota, Nebraska, Kansas, Montana, Wyoming, Colorado, New Mexico, Washington, Oregon, California, Nevada, Utah, Idaho, Arizona, Oklahoma, Texas, Arkansas, Louisiana.
Currently we do not export internationally nor fulfill orders outside of the
mentioned 48 states.
Returns
Return And Refund Policy
MedShop Direct — Return & Refund Policy
Last updated: [7/3/2025]
Thank you for shopping with MedShop Direct. We want you to be completely informed about how returns and refunds are handled. Due to the specialized nature of medical equipment, strict hygiene standards, and manufacturer requirements, we maintain clear policies to protect all customers. Please read this carefully.
RETURN REQUEST TIMEFRAME
We provide a 30 days return window. You must submit your return request within 7 calendar days of receiving your order. Requests made after this period will not be eligible for return.
Once your return is approved and a Return Merchandise Authorization (RMA) is issued, the item must be received back to the address provided within 30 days. Returns received after this timeframe may be refused.
You must contact us first to obtain a Return Merchandise Authorization (RMA) at support@medshopdirect.com or 833-499-4450.
Returns sent without an authorized RMA will be refused and no refund will be issued.
DELIVERY ACCEPTANCE
Once a product has been delivered and accepted at the specified delivery address, the sale is considered final regardless of who accepted delivery at that location. Customers are responsible for:
- Being available at delivery or ensuring authorized recipients are present
- Coordinating with all parties at the delivery location prior to delivery
- Any delivery accepted by anyone at the delivery address
Products delivered to addresses provided by the customer, or accepted by any person at the delivery location, are considered successfully delivered and are subject to standard return restrictions per manufacturer and company policy.
ELIGIBILITY & CONDITION REQUIREMENTS
To qualify for a return:
The item must be new, unused, unassembled, and in original packaging, with all original parts, manuals, tags, and accessories intact.
Indications of use include, but are not limited to: scratches, cracks, dirt, pet hair, odors, signs of installation, wear to cushions, rails, or fabric, or missing accessories.
Any item that has been installed, assembled, used, modified, or damaged is not eligible for return and will be refused.
Custom-built or special-order items are final sale and non-returnable once production has begun.
RETURN PROCESS
Request an RMA within your 7-day window by emailing support@medshopdirect.com or calling 833-499-4450. Include your order number, name, and the item you wish to return.
Once an RMA is issued, you must ship the item to the address provided within 14 days. Returns received after that timeframe may be refused.
Returned products will be inspected for damage and signs of use. If an item shows any signs of use or damage, no refund will be issued. If your item is not eligible for return after inspection, we will contact you. You will be responsible for return shipping if you want it shipped back to you.
DAMAGED OR DEFECTIVE PRODUCTS
Please inspect your product carefully upon delivery. If the item is visibly damaged or the wrong item was sent, please refuse delivery with the carrier whenever possible.
If your item was delivered without a signature and you discover it is damaged or incorrect, notify us within 3 days at support@medshopdirect.com or 833-499-4450 so we can help you arrange for a prompt replacement or repair if eligible under the manufacturer's warranty.
For Truck Freight and White Glove Deliveries:
- When signing for delivery, note "Package Damaged" on delivery receipt if package appears damaged, even slightly
- If package appears significantly damaged, you may refuse delivery - notify us immediately so we can expect the return shipment
- If you accepted delivery and later discover missing or damaged parts, contact us immediately for free replacement parts (we typically have only a 48-hour window to file freight claims)
- If we cannot replace parts, our carrier will pick up the original package and send a full replacement
Products reported as damaged or defective after the 3-day inspection period may not be eligible for replacement.
If damage is verified and covered by the manufacturer's warranty, we will work with you to arrange for the product to be repaired or replaced at no charge.
Damage due to misuse, neglect, improper handling, or unauthorized modifications is not covered and may void your warranty.
RETURN SHIPPING & COSTS
Return shipping is your responsibility. We strongly recommend using a trackable, insured method.
If your order included "free shipping," our original outbound shipping cost will be deducted from your refund.
If we arrange a prepaid return label at your request, that cost will also be deducted from your refund.
Outgoing freight and delivery service fees (Next-Day, Overnight, White Glove Delivery, or Tech Set-Up) are not refundable.
Missed scheduled carrier pickups may incur a minimum $75 fee per missed attempt, or the actual carrier charge, whichever is greater.
RESTOCKING FEES
All approved returns are subject to a minimum 30% restocking fee. Some manufacturers may charge higher restocking fees in line with their policies.
Higher Restocking Fees are in place for these specific Manufacturers/Vendors:
- Graham-Field (GF) - Restocking Fee is 35% if the product is returnable. If the manufacturer does not authorize the return, the item is non-returnable and no refund will be issued.
Restocking fees cover inspection, processing, and repackaging costs.
UNAUTHORIZED RETURNS
Returns sent without an authorized RMA number will not be accepted or refunded.
If an unauthorized return is received, you must pay for return shipping back to you within 3 days or the item will be disposed of without credit.
HOSPITAL BEDS AND MATTRESSES
All hospital beds are exempt from return upon delivery due to hygienic reasons and manufacturer policies. Mattresses, mattress overlays, and bed foundations that have shipping damage upon delivery are eligible for repair or replacement - contact us immediately at support@medshopdirect.com or 833-499-4450. Defects reported after 72 hours of delivery will be covered under the manufacturer's warranty terms.
PARTS AND ACCESSORIES
Under no circumstances do we accept returns of parts that have been installed, assembled, or used. Verify compatibility prior to installation and use. Returns showing evidence of installation or use will be rejected with no credit issued, and return shipping costs will be charged to the customer.
Batteries are considered consumable parts and are not returnable for any reason. If your battery arrives damaged or has a manufacturer defect, we will replace it with the same specifications as ordered.
Authorized returned electrical items (such as controllers and control modules) may be tested for functionality before credits are issued.
For parts compatibility assistance, call 833-499-4450 with your unit's serial number. We can only provide parts support for products originally purchased from MedShop Direct.
EXCEPTIONS — NON-RETURNABLE PRODUCTS
Products Under $25 Are Non-Returnable:
MedShop Direct does not accept returns on items that cost less than $25. We have implemented this policy because the costs associated with processing returns on low-price items exceed the item value for all parties involved.
Products manufactured by these Vendors are Non-Returnable:
- Accessibility Professionals (ACC) will not accept product returns
- Access-Able (AA) does not accept product returns
- Air Hawk (AIRH) does not accept product returns
- Aqua Swivel (AQS) does not accept product returns
- Bemis Independence (BEM) does not accept product returns
- BLZ Technology Co, Ltd (BLZ) does not accept product returns
- Intensive Therapeutics Inc (ITI) does not accept product returns
- jFit (JFT) does not accept any product returns
- HealthPedal (HEP) does not accept product returns
- Kyrios Suit (KYR) does not accept product returns
- LIFE Corporation (LFC) does not accept product returns
- Mackworth USA (MAC) does not accept product returns
- MedaCure (MCR) does not accept product returns
- Meditrac (MTR) does not accept product returns
- MJM International (MJM) does not accept product returns
- MOBB Health Care (MOB) does not accept product returns
- Precision Medical (PM) does not accept returns after the product package has been opened
- RCAI - Restorative Care of America (RC) will not accept returns if the package has been opened
- Responsive Respiratory (RRI) does not accept any product returns
- Skil-Care (SKC) does not accept returns, due to the products being hygiene oriented single patient use products
- The Independence Beds / Customatic Technologies (IND) does not accept product returns
- Trionic (TNC) does not accept returns on any items
- Tivasol (TIVI) does not accept returns on any items
Product Categories that are Non-Returnable:
- Accessories/Parts/Replacement-Parts - (cannot be returned - special order item)
- Custom Ordered Ramps - (cannot be returned - special order item)
- Anything open, used, or tried-on - (cannot be returned)
- Hygiene products / toileting products / bathroom products / body braces / foam cushions / wheelchair cushions / stockings / splints - Products that come in contact with the human body cannot be returned as they are single-use patient items per cross-contamination laws
- Bed Mattresses, Low Air Loss & Alternating Pressure Mattresses - (cannot be returned - special order item)
- CPAP machines / BIPAP machines - (cannot be returned)
- Custom Wheelchairs - (cannot be returned - special order item)
- Custom Strollers - (cannot be returned - special order item)
- Hospital Beds - (cannot be returned - special order item)
- Hoyer Lifts - (cannot be returned - special order item)
- Lift Chairs - (cannot be returned - special order item)
- Open Box Items - (cannot be returned as they are discounted and designated as final sale items)
- Overlay Mattresses - (cannot be returned - due to hygiene laws)
- Oxygen Concentrators - (cannot be returned - special order item)
- Patient Lifts - (cannot be returned - special order item)
- Raised Toilet Seats and Commodes - (cannot be returned - due to hygiene laws)
- Shower Chairs and Bath Seats - (cannot be returned - due to hygiene laws)
- Scooters - (cannot be returned - special order item)
- Clinical furniture items - (cannot be returned - special order products)
Certain products are custom-built, special-order, or final sale per manufacturer policy and are non-returnable once an order is placed or production has begun. Examples include but are not limited to:
Fully electric or custom-configured hospital beds
Transfer Master branded products (all Transfer Master beds and accessories are final sale)
Bariatric or specialty beds with non-standard sizing
Adjustable or custom lift chairs with upgraded fabrics, heat and massage, PowerPillow, extended footrests, or non-standard controls
Icare branded products (all Icare beds and accessories are final sale)
Certain scooters, power chairs, and patient lifts with custom add-ons
Stairlifts, vehicle lifts, or other installation-based equipment
Parts that have been installed, assembled, or used
For hygiene and patient safety reasons, the following products are non-returnable once opened, even if unused:
Bath safety equipment (e.g., commodes, grab bars, shower chairs)
Mattresses, mattress overlays, or bed cushions
Slings, patient transfer aids, or other body-contact lifting devices
Seating products, support cushions, and backs
Any product that comes into direct contact with skin, bedding, or bodily fluids
Returned products that are eligible for refund are subject to a minimum 30% restocking fee. Restocking fees may be higher (up to 50%) for certain manufacturers or special-order items. Items that commonly carry restocking fees include but are not limited to:
Hospital beds and related bed parts
Lift chairs
Scooters and power wheelchairs
Standard manual wheelchairs (excluding custom-built, which are non-returnable)
Rehab shower commode chairs
Parts and accessories
REFUND TIMELINE
Refunds will be processed only after the item is received, inspected, and approved.
Please allow up to 14–30 business days from receipt for inspection and refund processing.
Refunds may take 1–2 billing cycles to appear on your credit card statement.
Refunds will be issued minus the restocking fee, our original shipping cost (if your order included free shipping), any prepaid return shipping costs, and payment processor fees (typically 2.9% + $0.30).
CANCELLATIONS
Orders may be cancelled within 8 hours of placing the order, provided the order has not already entered fulfillment.
After the initial 8-hour window, your order is considered in fulfillment and may be subject to a 30% cancellation fee if cancellation is still possible.
Transfer Master beds, hospital beds, and other custom medical equipment cannot be cancelled once production has begun per manufacturer policy.
Once an order has entered fulfillment, standard return policies and restocking fees apply if the item is eligible for return.
WEBSITE ACCURACY AND PRICING ERRORS
We make every effort to ensure product descriptions, dimensions, images, and prices are accurate. However, if a pricing error occurs, we will promptly notify affected customers. MedShop Direct reserves the right to cancel orders or modify quotes if substantial database pricing errors are discovered.
Products may vary slightly in design or color from website images due to manufacturer upgrades, modifications, or new version releases. Unless product functionality is directly impacted, refunds will not be issued for minor aesthetic variations.
All prices are subject to change without notice.
COLOR ACCURACY DISCLAIMER
Due to variations in computer monitors and display settings, color samples may appear different on various devices. We cannot guarantee that colors displayed on your screen accurately represent the actual product colors. We recommend ordering fabric samples when available for color-critical purchases. Even physical samples may have minimal variations from the finished product per manufacturer specifications.
PROTECTION PLANS
Protection Plans are non-refundable once the item has been delivered. Please carefully review Protection Plan terms and conditions before purchase.
CREDITS
Approved refunds will be issued to the original payment method.
If you paid by check or money order, refunds will be issued by check within 30 days.
QUESTIONS
If you have any questions about this policy or wish to request a return: support@medshopdirect.com 833-499-4450
POLICY UPDATES
MedShop Direct reserves the right to update this policy at any time to reflect manufacturer requirements and industry best practices. By placing an order, you acknowledge and agree to these terms.
WE PRICE MATCH
If you find a better price anywhere let us know and we will price match. Prices must include shipping.
Transfer Master Mattress Options
Choose between Ascent, Soft Touch, or PressureGuard APM2 Hospital Bed Mattresses
Ascent Firm Hospital Bed Mattress
A firm hospital bed mattress crafted with advanced progressive laminated foams to promote a healthy skin environment and superior support.
- Reinforced firm edges for safer transfers and superior support for limited mobility
- Zipper construction for easy cover replacement
- No flipping required
- Low profile: 6" tall
- Meets federal fire protection laws
- Made in USA
Soft Touch Memory Foam Hospital Bed Mattress
Crafted from cool, form-fitting memory foam, this hospital bed mattress conforms to the user's body shape, offering personalized support and comfort. Ideal for home and healthcare settings.
- Border edge protection to prevent slipping
- Zipper construction for easy cover replacement
- No flipping required
- Low profile: 7" tall
- Meets federal fire protection laws
- Made in USA
PressureGuard AMP2 Hospital Bed Mattress
The APM2's toggle switch changes therapy modes instantly: use alternating pressure for immobile wound care patients, switch to lateral rotation when pulmonary complications develop, return to alternating pressure after respiratory improvement—all without equipment exchanges or air line disconnection.
- Treats stage 1-4 pressure ulcers
- Two-part Safety Edge™ reduces the risk of falls and entrapment
- Digital control unit provides low pressure alarms, power failure alarms, and timed auto-firm mode
- Low profile: 7" tall
- Fluid-proof, antimicrobial, antifungal, and flame-resistant stretch cover
- Made in USA
White Glove Delivery
White Glove Delivery requires additional time beyond our standard 4-7 business day shipping window. Once your order arrives at the specialized White Glove facility, it undergoes a 2 business day intake and processing period, after which they will contact you directly to schedule your delivery appointment. From there, please allow an additional 5-7 business days, which can occasionally extend to 8 business days depending on scheduling and logistics.
This entire process operates outside of MedShop Direct's direct control. What we do control is actively monitoring every White Glove order and escalating on your behalf if anything falls outside of the expected timeframe. We want to make sure you're taken care of every step of the way.
For Questions contact Operations@MedShopDirect.com
Bulk Orders and Tax Exemption - Call 833-499-4450
Need to purchase in Bulk? Call us to set up discounts and tax free exemptions 833-499-4450
*Excludes some Brands
WARNING - CALIFORNIA PROPOSITION 65
WARNING: Certain products sold on Medshopdirect.com, operated by OAS GLOBAL LLC, contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
This warning is being provided to our customers in compliance with the California Safe Drinking Water and Toxic Enforcement Act of 1986, commonly known as Proposition 65.
Proposition 65 requires businesses to provide clear and reasonable warnings before knowingly and intentionally exposing anyone to a listed chemical. Many naturally occurring and synthetic chemicals, including those found in everyday household products, foods, drugs, and supplements, are on the Proposition 65 list.
The products we sell from manufacturers such as GF Health Products, Inc. and others may contain or expose consumers to one or more of these listed chemicals. For example, certain medical equipment, devices, or supplies may contain phthalates, lead, BPA, or other chemicals that require a warning under Proposition 65.
Why is this warning on our site?
We are providing this warning because we believe in transparently informing our customers. By law, we are required to pass on the Proposition 65 warnings provided by our suppliers. The presence of a warning does not mean that a product is in violation of any product safety standards or that the product is unsafe. The warning level is set to be highly protective, and the risk from exposure to these chemicals can be significantly lower than the warning level.
For More Information:
For more detailed information on Proposition 65, please visit the official California Office of Environmental Health Hazard Assessment (OEHHA) website at: https://oehha.ca.gov/proposition-65.
If you have specific questions about a product, please check the product's original packaging and labels, which also contain the required warning, or contact the product's manufacturer directly.
This notice serves as a general warning for products sold on Medshopdirect.com that are subject to Proposition 65 requirements. For specific concerns, please contact us.
Medshopdirect.com (OAS GLOBAL LLC)
support@medshopdirect.com]
Precision Positioning at Your Fingertips.
Cardiac Chair Position
Ideal for post-cardiac surgery and respiratory relief. It decompresses the spine and opens up oxygen flow.
Trendelenburg & Reverse Trendelenburg
Critical for edema control, shock treatment, and specialized pressure relief.
Hoyer Lift Compatibility
Designed with the necessary clearance for standard patient lifts, making caregiving safer and easier.
Ultra-Low Height (12")
Minimizes fall risks and allows for effortless wheelchair transfers.
Hospital Functions Without the Hospital Look
Unlike standard medical beds, the Transfer Master Supernal 5 features hidden motors and a sleek profile. No exposed wires, no cold metal frames—just luxury.
Built to Your Specifications
- Sizes: Twin 80", Full 80", Queen (400 lbs Capacity).
- Height: Super low 12" deck to 24" fully raised.
- Remote: Wireless, backlit, and intuitive.
- Optional: Cherry finish headboards and bamboo rail covers.
Rail Covers: Why They Matter
Rail covers are an important safety upgrade for any adjustable or home‑care bed. They add soft padding over hard metal rails, helping protect fragile skin from bruises, cuts, and painful pressure points. By covering gaps and sharp edges, rail covers also help reduce the risk of arms or legs getting caught while the user moves in bed. This extra layer of protection is especially helpful for seniors with memory loss, Alzheimer’s, or dementia, who may move involuntarily or forget the rails are there. For families and caregivers, rail covers turn standard bed rails into a gentler, more comfortable surface, improving safety, comfort, and peace of mind around the bed.
How long will my delivery take?
Step-by-step timeline of your order
Order Processing
Your order is confirmed and prepared for shipment from our warehouse. For orders received before 3:00 PM Central Standard Time, processing begins the same business day.
1 – 2 business daysYour Supernal 5, Made Just for You
The Supernal 5 requires an additional 12 to 14 business days for production prior to shipping, as it is manufactured to order at the Transfer Master production facility. This production time is added before standard shipping begins.
12 - 14 business daysStandard Shipping
Your order leaves our warehouse and travels to the specialized White Glove facility.
4 – 7 business daysIntake & Processing
Your order arrives at the White Glove facility where it is inspected and prepared for final delivery.
2 - 3 business daysScheduling Contact
The White Glove team will contact you directly to schedule your delivery appointment at a time that works for you.
Included in step 3Scheduled Delivery
Your product is delivered with White Glove service on the agreed date. May occasionally extend to 8 business days depending on scheduling and logistics.
5 – 7 business daysMedShop Direct actively monitors every order and escalates on your behalf if anything falls outside the expected timeframe. We've got you covered every step of the way.
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Fully Electric Trendelenburg Home Hospital Bed – Transfer Master Supernal 5
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SHOP NOWCustomer Opinions
Med shop Direct really stayed on top of our hospital bed order. We ran into some shipping challenges and they made every effort to meet the challenges. We were very pleased with the installation and follow up. Ivan communicated each day on the order and expectations. We are pleased with the product as well.
Tracy
I can’t say enough good things about medshopdirect. Polite, professional, and they kept me updated every step of the way. Omar was very sweet and then Ivan kept me updated with the delivery and installation. I also saved 10% which came out to a few hundred dollars :) I don’t leave many reviews but I think more people should know about them.
Jessica Perales
Omar is very polite and efficient. He goes out of his way to get the customer what they need and want as soon as possible. He made himself available to answer our many questions and guided us through the entire process from ordering to delivery and assembly of the bed. The bed was quite comfortable.
Sharan Harper
Frequently Asked Questions
What is the TransferMaster Supernal 5 hospital bed for home use?
The Supernal 5 is a full electric hospital bed designed to bring ICU‑level positioning and comfort into the home. It offers head, foot, hi‑low, Cardiac Chair, Trendelenburg, and reverse Trendelenburg adjustments so you can customize positioning for comfort, medical needs, and therapeutic support.
Which mattress is the most popular to pair with the Supernal 5?
That goes down to preference. If you need the lowest and firmest option that is the Ascent, and if you prefer softer (without the sinking) than get the Soft Touch.
Can the APM2 be shipped with the bed?
The APM2 has a 2 week lead time that coincides with the Supernal 5 shipment. If you purchased the APM2 with the Supernal 5, please make a special request for us to hold the Supernal 5 shipment and ship the APM2 first. We would then ship the Supernal 5 after 1 week so that they arrive together, with the focus on the APM2 arriving first.
What is the Cardiac Comfort Chair position?
The cardiac comfort chair position allows the bed to be adjusted into a seated position that’s more supportive for people with heart conditions, breathing challenges, or digestive discomfort. This makes it more than just a bed, it acts like a recliner‑style therapeutic chair for better positioning and support.
Is the bed compatible with patient lifts like Hoyer lifts?
Yes, the Supernal 5 is Hoyer lift compatible, enabling safer mechanical transfers when needed and reducing manual strain on caregivers.
Does this adjustable hospital bed come with a warranty?
The manufacturer's warranty is for 3 years. Year 1 covers parts and labor, and years 2-3 cover parts only.
How is the Supernal 5 different than the Supernal 3?
The Supernal 5 stands as the definitive upgrade in the Supernal Sleep System line, offering advanced Trendelenburg, Reverse Trendelenburg, and Cardiac Chair positioning - essential features not found on the Supernal 3. Plus, unlike the Supernal 3, the Supernal 5 is Hoyer lift compatible, making transfers significantly safer and easier for caregivers.
Can we purchase 2 remotes?
Yes, you can purchase a backup, but only one hand control can be paired with the bed at a time.
Can the massage feature be turned off? Because my mother/father/loved one uses a defibrillator and we do not want to use the massage feature.
We could ship with the massage units unplugged from the control box, if you ever wanted it in the future, you would just plug them back in.
What is the Trendelenburg/Reverse Trendelenburg angle and Cardiac Chair angle of the Supernal 5?
The Supernal 5 features a specialized tilting mechanism that provides a 10 to 12-degree angle for both Trendelenburg and Reverse Trendelenburg positions. The bed is also engineered with a specialized Cardiac Chair function that reaches a 70-degree angle.
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