Contact us
1801 Main Street Ste 1300 Houston, TX 77002
Luxury Bariatric Electric Hospital Bed – Transfer Master Night Rider HD (Twin, Full, and Queen) 80" and 84" Length
Contact us
1801 Main Street Ste 1300 Houston, TX 77002
FREE GROUND SHIPPING
Once your order is placed, we will pre-authorize your credit card and you should receive a confirmation that your item has shipped within 5-8 business days with a tracking number. In the event there will be a delay we will reach out to you with a timeline. If you do not hear from us within that time please email us at support@medshopdirect.com
Please view the states we ship Free to:
Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New York, Pennsylvania, New Jersey, Delaware, Maryland, Virginia, West Virginia, North Carolina, South Carolina, Georgia, Florida, Alabama, Mississippi, Tennessee, Kentucky, Ohio, Indiana, Illinois, Michigan, Wisconsin, Minnesota, Iowa, Missouri, North Dakota, South Dakota, Nebraska, Kansas, Montana, Wyoming, Colorado, New Mexico, Washington, Oregon, California, Nevada, Utah, Idaho, Arizona, Oklahoma, Texas, Arkansas, Louisiana.
Currently we do not export internationally nor fulfill orders outside of the
mentioned 48 states.
MedShop Direct — Return & Refund Policy
Last updated: [7/3/2025]
Thank you for shopping with MedShop Direct. We want you to be completely informed about how returns and refunds are handled. Due to the specialized nature of medical equipment, strict hygiene standards, and manufacturer requirements, we maintain clear policies to protect all customers. Please read this carefully.
We provide a 30 days return window. You must submit your return request within 7 calendar days of receiving your order. Requests made after this period will not be eligible for return.
Once your return is approved and a Return Merchandise Authorization (RMA) is issued, the item must be received back to the address provided within 30 days. Returns received after this timeframe may be refused.
You must contact us first to obtain a Return Merchandise Authorization (RMA) at support@medshopdirect.com or 833-499-4450.
Returns sent without an authorized RMA will be refused and no refund will be issued.
Once a product has been delivered and accepted at the specified delivery address, the sale is considered final regardless of who accepted delivery at that location. Customers are responsible for:
Products delivered to addresses provided by the customer, or accepted by any person at the delivery location, are considered successfully delivered and are subject to standard return restrictions per manufacturer and company policy.
To qualify for a return:
The item must be new, unused, unassembled, and in original packaging, with all original parts, manuals, tags, and accessories intact.
Indications of use include, but are not limited to: scratches, cracks, dirt, pet hair, odors, signs of installation, wear to cushions, rails, or fabric, or missing accessories.
Any item that has been installed, assembled, used, modified, or damaged is not eligible for return and will be refused.
Custom-built or special-order items are final sale and non-returnable once production has begun.
Request an RMA within your 7-day window by emailing support@medshopdirect.com or calling 833-499-4450. Include your order number, name, and the item you wish to return.
Once an RMA is issued, you must ship the item to the address provided within 14 days. Returns received after that timeframe may be refused.
Returned products will be inspected for damage and signs of use. If an item shows any signs of use or damage, no refund will be issued. If your item is not eligible for return after inspection, we will contact you. You will be responsible for return shipping if you want it shipped back to you.
Please inspect your product carefully upon delivery. If the item is visibly damaged or the wrong item was sent, please refuse delivery with the carrier whenever possible.
If your item was delivered without a signature and you discover it is damaged or incorrect, notify us within 3 days at support@medshopdirect.com or 833-499-4450 so we can help you arrange for a prompt replacement or repair if eligible under the manufacturer's warranty.
For Truck Freight and White Glove Deliveries:
Products reported as damaged or defective after the 3-day inspection period may not be eligible for replacement.
If damage is verified and covered by the manufacturer's warranty, we will work with you to arrange for the product to be repaired or replaced at no charge.
Damage due to misuse, neglect, improper handling, or unauthorized modifications is not covered and may void your warranty.
Return shipping is your responsibility. We strongly recommend using a trackable, insured method.
If your order included "free shipping," our original outbound shipping cost will be deducted from your refund.
If we arrange a prepaid return label at your request, that cost will also be deducted from your refund.
Outgoing freight and delivery service fees (Next-Day, Overnight, White Glove Delivery, or Tech Set-Up) are not refundable.
Missed scheduled carrier pickups may incur a minimum $75 fee per missed attempt, or the actual carrier charge, whichever is greater.
All approved returns are subject to a minimum 30% restocking fee. Some manufacturers may charge higher restocking fees in line with their policies.
Higher Restocking Fees are in place for these specific Manufacturers/Vendors:
Restocking fees cover inspection, processing, and repackaging costs.
Returns sent without an authorized RMA number will not be accepted or refunded.
If an unauthorized return is received, you must pay for return shipping back to you within 3 days or the item will be disposed of without credit.
All hospital beds are exempt from return upon delivery due to hygienic reasons and manufacturer policies. Mattresses, mattress overlays, and bed foundations that have shipping damage upon delivery are eligible for repair or replacement - contact us immediately at support@medshopdirect.com or 833-499-4450. Defects reported after 72 hours of delivery will be covered under the manufacturer's warranty terms.
Under no circumstances do we accept returns of parts that have been installed, assembled, or used. Verify compatibility prior to installation and use. Returns showing evidence of installation or use will be rejected with no credit issued, and return shipping costs will be charged to the customer.
Batteries are considered consumable parts and are not returnable for any reason. If your battery arrives damaged or has a manufacturer defect, we will replace it with the same specifications as ordered.
Authorized returned electrical items (such as controllers and control modules) may be tested for functionality before credits are issued.
For parts compatibility assistance, call 833-499-4450 with your unit's serial number. We can only provide parts support for products originally purchased from MedShop Direct.
MedShop Direct does not accept returns on items that cost less than $25. We have implemented this policy because the costs associated with processing returns on low-price items exceed the item value for all parties involved.
Certain products are custom-built, special-order, or final sale per manufacturer policy and are non-returnable once an order is placed or production has begun. Examples include but are not limited to:
Fully electric or custom-configured hospital beds
Transfer Master branded products (all Transfer Master beds and accessories are final sale)
Bariatric or specialty beds with non-standard sizing
Adjustable or custom lift chairs with upgraded fabrics, heat and massage, PowerPillow, extended footrests, or non-standard controls
Icare branded products (all Icare beds and accessories are final sale)
Certain scooters, power chairs, and patient lifts with custom add-ons
Stairlifts, vehicle lifts, or other installation-based equipment
Parts that have been installed, assembled, or used
For hygiene and patient safety reasons, the following products are non-returnable once opened, even if unused:
Bath safety equipment (e.g., commodes, grab bars, shower chairs)
Mattresses, mattress overlays, or bed cushions
Slings, patient transfer aids, or other body-contact lifting devices
Seating products, support cushions, and backs
Any product that comes into direct contact with skin, bedding, or bodily fluids
Returned products that are eligible for refund are subject to a minimum 30% restocking fee. Restocking fees may be higher (up to 50%) for certain manufacturers or special-order items. Items that commonly carry restocking fees include but are not limited to:
Hospital beds and related bed parts
Lift chairs
Scooters and power wheelchairs
Standard manual wheelchairs (excluding custom-built, which are non-returnable)
Rehab shower commode chairs
Parts and accessories
Refunds will be processed only after the item is received, inspected, and approved.
Please allow up to 14–30 business days from receipt for inspection and refund processing.
Refunds may take 1–2 billing cycles to appear on your credit card statement.
Refunds will be issued minus the restocking fee, our original shipping cost (if your order included free shipping), any prepaid return shipping costs, and payment processor fees (typically 2.9% + $0.30).
Orders may be cancelled within 8 hours of placing the order, provided the order has not already entered fulfillment.
After the initial 8-hour window, your order is considered in fulfillment and may be subject to a 30% cancellation fee if cancellation is still possible.
Transfer Master beds, hospital beds, and other custom medical equipment cannot be cancelled once production has begun per manufacturer policy.
Once an order has entered fulfillment, standard return policies and restocking fees apply if the item is eligible for return.
We make every effort to ensure product descriptions, dimensions, images, and prices are accurate. However, if a pricing error occurs, we will promptly notify affected customers. MedShop Direct reserves the right to cancel orders or modify quotes if substantial database pricing errors are discovered.
Products may vary slightly in design or color from website images due to manufacturer upgrades, modifications, or new version releases. Unless product functionality is directly impacted, refunds will not be issued for minor aesthetic variations.
All prices are subject to change without notice.
Due to variations in computer monitors and display settings, color samples may appear different on various devices. We cannot guarantee that colors displayed on your screen accurately represent the actual product colors. We recommend ordering fabric samples when available for color-critical purchases. Even physical samples may have minimal variations from the finished product per manufacturer specifications.
Protection Plans are non-refundable once the item has been delivered. Please carefully review Protection Plan terms and conditions before purchase.
Approved refunds will be issued to the original payment method.
If you paid by check or money order, refunds will be issued by check within 30 days.
If you have any questions about this policy or wish to request a return: support@medshopdirect.com 833-499-4450
MedShop Direct reserves the right to update this policy at any time to reflect manufacturer requirements and industry best practices. By placing an order, you acknowledge and agree to these terms.
If you find a better price anywhere let us know and we will price match. Prices must include shipping.
White Glove Delivery requires additional time beyond our standard 4-7 business day shipping window. Once your order arrives at the specialized White Glove facility, it undergoes a 2 business day intake and processing period, after which they will contact you directly to schedule your delivery appointment. From there, please allow an additional 5-7 business days, which can occasionally extend to 8 business days depending on scheduling and logistics.
This entire process operates outside of MedShop Direct's direct control. What we do control is actively monitoring every White Glove order and escalating on your behalf if anything falls outside of the expected timeframe. We want to make sure you're taken care of every step of the way.
For Questions contact Operations@MedShopDirect.com
Need to purchase in Bulk? Call us to set up discounts and tax free exemptions 833-499-4450
*Excludes some Brands
WARNING: Certain products sold on Medshopdirect.com, operated by OAS GLOBAL LLC, contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
This warning is being provided to our customers in compliance with the California Safe Drinking Water and Toxic Enforcement Act of 1986, commonly known as Proposition 65.
Proposition 65 requires businesses to provide clear and reasonable warnings before knowingly and intentionally exposing anyone to a listed chemical. Many naturally occurring and synthetic chemicals, including those found in everyday household products, foods, drugs, and supplements, are on the Proposition 65 list.
The products we sell from manufacturers such as GF Health Products, Inc. and others may contain or expose consumers to one or more of these listed chemicals. For example, certain medical equipment, devices, or supplies may contain phthalates, lead, BPA, or other chemicals that require a warning under Proposition 65.
Why is this warning on our site?
We are providing this warning because we believe in transparently informing our customers. By law, we are required to pass on the Proposition 65 warnings provided by our suppliers. The presence of a warning does not mean that a product is in violation of any product safety standards or that the product is unsafe. The warning level is set to be highly protective, and the risk from exposure to these chemicals can be significantly lower than the warning level.
For More Information:
For more detailed information on Proposition 65, please visit the official California Office of Environmental Health Hazard Assessment (OEHHA) website at: https://oehha.ca.gov/proposition-65.
If you have specific questions about a product, please check the product's original packaging and labels, which also contain the required warning, or contact the product's manufacturer directly.
This notice serves as a general warning for products sold on Medshopdirect.com that are subject to Proposition 65 requirements. For specific concerns, please contact us.
Medshopdirect.com (OAS GLOBAL LLC)
support@medshopdirect.com]
The Geo-Mattress® Atlas® is a heavy-duty mattress replacement specifically engineered to address the skin integrity challenges of bariatric users. It combines advanced pressure redistribution with a design that accommodates the unique mobility and metabolic needs of heavyweight clients.
Key Features
Why It Matters
Bariatric patients face a higher risk of skin breakdown due to mobility impairment, sedentary nature, and co-morbid factors like diabetes. The Atlas provides the heavy-duty solution needed to manage these "heftiest" skin integrity challenges.
A firm hospital bed mattress crafted with advanced progressive laminated foams to promote a healthy skin environment and superior support.
Key Features
Why It Matters
By combining the Night Rider's precision height adjustments with the Ascent’s firm edge support, individuals with less mobility gain a significant mechanical advantage. With ultra-firm edges, you get a solid, supportive surface that won't sink when you need it most.

Crafted from cool, form-fitting memory foam, this hospital bed mattress conforms to the user's body shape, offering personalized support and comfort. Ideal for home and healthcare settings.
Key Features
Why It Matters
The Soft Touch mattress combines the luxury of form-fitting memory foam with the safety of a high-density firm perimeter. While the cooling core conforms to your body for ultimate comfort, the extra-firm edges provide a solid foundation that prevents accidental slips. It's the preferred choice for those who want the 'cloud-like' feel of memory foam without sacrificing the stability needed for easy mobility
750 lbs (340 kg). Total structural integrity for SHD needs.
12.75″ to 24.75″. Prevents falls during transfers; protects caregiver backs.
Water-resistant, antimicrobial, and easy to disinfect.
Full anatomical customization for pressure relief.
This isn't just a bed that "goes up and down." It features advanced geometry to manage complex health conditions:
(*Available with 5-function Hand Control only)
We addressed the three biggest complaints about bariatric furniture:
Standard beds are often too high, making it dangerous to get into a wheelchair. Our Super Low 12.75” setting allows your feet to firmly plant on the floor, providing a stable pivot point for safer transfers.
The 3DL material sleep deck is a game-changer. Unlike traditional metal slats or fabric bases:
Traditional heavy-duty beds require a team of technicians. The Night Rider features a Patented Tool-Free Frame. It can be set up quickly by two people without specialized mechanical knowledge, saving you hundreds in professional installation fees.

Step-by-step timeline of your order
Your order is confirmed and prepared for shipment from our warehouse. For orders received before 3:00 PM Central Standard Time, processing begins the same business day.
1 – 2 business daysYour order leaves our warehouse and travels to the specialized White Glove facility.
4 – 7 business daysYour order arrives at the White Glove facility where it is inspected and prepared for final delivery.
2 - 3 business daysThe White Glove team will contact you directly to schedule your delivery appointment at a time that works for you.
Included in step 3Your product is delivered with White Glove service on the agreed date. May occasionally extend to 8 business days depending on scheduling and logistics.
5 – 7 business daysMedShop Direct actively monitors every order and escalates on your behalf if anything falls outside the expected timeframe. We've got you covered every step of the way.
Luxury Bariatric Electric Hospital Bed – Transfer Master Night Rider HD (Twin, Full, and Queen) 80" and 84" Length
SHOP NOW
Heavy Duty Adjustable Bariatric Hospital Bed 1000 lb with Rails and Comfort Chair Position | Emerald Infinity Max 55000
SHOP NOWMed shop Direct really stayed on top of our hospital bed order. We ran into some shipping challenges and they made every effort to meet the challenges. We were very pleased with the installation and follow up. Ivan communicated each day on the order and expectations. We are pleased with the product as well.
Tracy
I can’t say enough good things about medshopdirect. Polite, professional, and they kept me updated every step of the way. Omar was very sweet and then Ivan kept me updated with the delivery and installation. I also saved 10% which came out to a few hundred dollars :) I don’t leave many reviews but I think more people should know about them.
Jessica Perales
Omar is very polite and efficient. He goes out of his way to get the customer what they need and want as soon as possible. He made himself available to answer our many questions and guided us through the entire process from ordering to delivery and assembly of the bed. The bed was quite comfortable.
Sharan Harper
The Transfer Master Night Rider HD/SHD is a bariatric electric hospital bed designed for home or facility use with a heavy‑duty frame and reinforced lift system. It supports up to 750 lb weight capacity and offers extensive electric adjustments for comfort, positioning and safety.
This bariatric bed features full electric adjustability, including:
Head elevation up to 60°Foot elevation up to ~35°
Hi‑Low height adjustment (12.75″ – 24.75″ deck range)
Optional Trendelenburg & Reverse Trendelenburg for clinical positioning and improved circulation/respiratory comfort (with 5‑function control)
The warranted components and time periods are set forth below: Frame 3 years, Electronic Components 3 years, Replacement Parts 90 days, Mattress Cores 1 year.
The Night Rider HD/SHD bariatric bed is built for larger users, supporting up to 750 lbs with heavy‑duty frame construction, making it ideal for bariatric care needs that standard beds cannot handle.
The Night Rider HD/SHD is compatible with most patient lift systems and Hoyer‑style lifts, allowing caregivers to perform safe transfers with mechanical assistance when needed.
Yes, the bed is often paired with a pressure‑redistribution bariatric mattress (e.g., the Geo‑Mattress® Atlas®), which is engineered to reduce shear, redistribute pressure, and support skin integrity for bariatric users.
placeholder